December 10, 2021 Check if the website is down just for you or everyone around the globe. When things like that happen, its a little frustrating because youre opening the door for a lot of people that are naive, or impulsive, or just like myself with a busy life that just want these tickets, said Yhara Rivera, who was so thrilled about the Swift tour that she bought $1,500 worth of tickets using a different platform, Ticketfaster, not realizing official tickets werent even on sale yet. Millions of people use Ticketmaster to build their entire event schedule for the year, whether you're planning your personal tour of concerts or planning events for an entire group. Right now , Id like to return these and just get my money back . Are you seeing a message that says "Sorry, no exact matches were found"? This problem has been solved! In recent years, Ticketmaster has offered North American fans the option of registering as Verified Fans to enter a lottery to buy tickets for certain shows. Probably the server is overloaded, down or unreachable because of a . Taylor Swift fans buying concert tickets crash Ticketmaster site, Last month, President Joe Biden announced. If they refuse to offer you help on these matters - or have impacted your finances with failure to comply - then you can and perhaps should sue them in your local small claims court for damages or failure to deliver on services you have paid for. The connection to ticket.io is 256 bit encrypted. Ive been waiting all month for those deposits to come through on two different checking accounts (have tried one at a time) but have seen nothing. Date of experience: 19 February 2023 HS Any update on this? All of Australia. You should not trust anyone trying to sell you a code.. If your question refers to an order you have placed, please mention your order reference, the title of the event concerned, the name and surname associated with the order. Below is a picture of my sweet son! JavaScript is required. "The fee situation has gotten the attention of the White House. in Buses, Bus Rental. If a new order was placed, you'll be able to see it in your Order History. Provide the app with the details about your bank. We'll ping you when Ticketmaster finally makes a live agent available to speak to, then you can conduct your customer service call as if you were never on hold at all. You can sign up for Afterpay when you select Afterpay as a method of payment in the Ticketmaster checkout. That is what the graph should look like. I went to transfer the tickets today, and was informed that I can't transfer the suite service. Last checked 18 hours 57 mins ago. Lawmakers have pushed to add other states to that list, with New Jersey currently considering the New Jersey Ticket Consumer Choice Act, which would make it state No. We and dozens of other customers were denied entry. I would like a refund of the tickets and he deserves a apology! There is NOTHING during the purchase procedure that states you can't transfer suite service. Ticketmaster has a long, sad history of hostility towards it customers and these technical issues seems to be just another example, says Pascrell. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.). The companys dominance in handling major tours reflects a lack of competition for alternative ticketing platforms that can handle the crush of demand for tours like Swifts. You can't control the market and then treat customers this way. My Account. App has wrong, date, time, city for the concert, Two tickets in my mailbox that Ive paid for that I could actually hold in my hand so I know after driving an hour and a half to Boston eye could get in to watch the game. So thankful! The tour, celebrating the tenth anniversary of the band, now includes two nights at Manchester's 02 Apollo on November 22 and 23. the number to call was busy the entire time. Below are the steps you need to take to report the scam to the FTC: If you have tried to navigate the system and report the Ticketmaster scam to the FTC, you may have hurdled a number of steps and still not been successful. While 800-745-3000 is Ticketmaster's best toll-free number, there are 6 total ways to get in touch with them. I paid over $700 for two tickets and I cant even hold them in my hand. The perfect solution for picking up tickets on the go! Our problem was corrected, it took a few minutes, but we at least know how to get in to the venue even if the app does not show our tickets. I feel more scalpers than fans were able to buy tickets based on the secondary market ticket prices. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Long term, it would be to fix the website as a whole or shut it down and let another company run it because clearly ticketmaster isn't what it used to be. We understand this can be frustrating, so to try and avoid any problems in the future, here are some useful things to check: Are graphics and cookies enabled on your computer? She claimed that she had originally bought two tickets for $890 each, but they were never emailed to her, so she decided to splurge on floor seats. They said: "Any payment issues were resolved earlier today.". Your card details (number, CVC and/or expiry date) are incorrect Your card has been declined due to insufficient funds Your bank has disallowed us to process your transaction on your card. Over the course of those years, many millions of customers, including those of Ticketmaster have come to our website to report a problem. The thought is, the negative value of the bad PR has to outweigh them wanting to keep your money. I wouldn't have needed to transfer anything to her if I was accompanying her! Phone number and email are useless. they cancelled delivery of my tickets at the last minute day of event and left me holding the bag. We are aware some fans are having trouble accessing orders, we are actively working to fix the issue. Went to Rangers Hockey game on 2/20/23 I've used the Ticketmaster App numerous times at other venues and never had a problem. In Generally, your ISP must investigate. Can I print my ticket and take a paper ticket to get in? Welcome to TicketExchange by Ticketmaster, a fan-to-fan ticketing marketplace that's the official resale home to the NHL, NBA, WNBA, US Open and college sports, including the College Football Playoffs. Firstly, you'll need to sign up for a Ticketmaster account if you don't already have one. Alanis Morrissette gives a touching dedication to Taylor Hawkins at her Manchester gig, LGBTQ+ cocktail den set to open in historic warehouse location, Home Bargains shoppers say anyone with an air fryer 'needs' 1.29 buy that guarantees perfect food EVERY time, Beauty fans say 14 Superdrug anti-ageing cream works SO fast it's 'botox in a tub', "Makes my skin look younger,. Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. And there are no updates about getting the problem fixed. Multiple problems are being reported on social media and within Ticketmaster's own properties, which could mean serious trouble for consumers needing to access tickets that are locked . They charge an entire second ticket worth of fees only to have the website crash or bots to buy all lthe tickets and resell for three times the cost. OP is not trying to get a refund. Ticketmaster acknowledged there was an issue just before 11am. NOEL CELIS/AFP via Getty Images. Our call center is open daily from 8 am to 10 pm (Central Time). Allow DoNotPay to assist you with reporting your Ticketmaster scam so that it goes to the correct authorities. Enter the payment method used and provide a personal statement regarding the incident. Today marks 1 month. Once added to your toolbar, this button will let you to check the status of a site from your browser's toolbar. If your tickets are eligible for Forward, you will see a Forward button within your order in your Ticketmaster Account on Ticketmaster.com.au (using a web browser on your device) or via the Ticketmaster App. Now I discover that theres a problem with the site. I have tried and tried. 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Frhbucher:in Ticket bis 30.04.2023 Thu. Ridiculously expensive fees. * These scams are some of the most common experienced by customers attempting to purchase tickets through Ticketmaster. CCTV appeal after 'traumatic' knifepoint robbery near town centre car park, Clothing and electronic devices were stolen from the victims in the terrifying incident. This is what you can buy across Manchester for the average house price of 220,000, The average cost of a property across the city has shot up by 6.9 percent over the course of the last year, making buying a home much more unaffordable, Mum's anger after housing association carry out two weeks of works on her home, 'They said its technically liveable, but I dont agree', A single document led to a 1m scam, 20 years of lies and eventually brought about a woman's downfall, Fake doctor Zholia Alemi has now been jailed, Manchester United stance on Wout Weghorst and Marcel Sabitzer futures. Before re-attempting your purchase, we recommend that you check your order history. However, not all the typical channels are available. We'll call them and go through the whole waiting-on-hold rigamarole. Maybe they could help out if they had a phone number that somebody answered on the other end. Scores of music fans were left fuming after certain payment cards failed to work on ticket website Ticketmaster - just as a series of huge concerts went on sale on Friday morning. No one answers when I call customer support - repeatedly @Ticketmaster Feb 25 RENAISSANCE WORLD TOUR: The Verified Fan Onsale is now open for the following shows: Pittsburgh (8/3), Charlotte (8/9) and St Louis (8/21) reminder that tickets are sold on a first-come, first-served basis. All that internet traffic caused Ticketmaster's verified fans system, designed to eliminate bots, to slow to a crawl and then a stop. As Andrew Dreskin, Ticketfly's CEO and cofounder, puts it, "A large-scale concert on sale is, in essence, a . Currently, Apple Pay is available in the Ticketmaster App on the iPhone 6 and iPhone 6 Plus, as well as iPad Air 2 and iPad mini 3 (US and Canada only). I bought 2 tickets in July for my disabled son and my ex who is his father. "I have the opposite problem, my mom says the bottoms are too . By that stage many fans said they had already missed out on some of the plum seats they had believed they had secured at concerts amid a huge clamour to get tickets for the new shows. Backlash against the ticketing companies has also grown: When a major artist announces a tour, fans inevitably complain on social media about Ticketmasters high fees and unchecked scalping. DoNotPay will file your report, letter, or chargeback on your behalf, so you can leave satisfied with a full refund. For an optimal experience visit our site on another browser. This review was chosen algorithmically as the most valued customer feedback. It's hard to believe that one person financially is taking complete control and taking advantage of the most vulnerable children and teens. Method 1: - Launch MS Edge - Click on the 3 dots - Click on Settings - Click on Reset settings from the left side - Click on Restore settings to their default values and then click on Reset - After doing the above check and try it again Method 2: - You can also try to repair it by Pressing Windows key + I - Click on Apps I went to the app pulled up my tix barcode and tried to scan. Those who werent selected quickly lamented how they did not get a code. Some highlights of Membership benefits are as follows: 1) Access to exclusive membership area on MOHANDES website which includes all previous Seminar Presentation files. I accidentally bought the wrong day for ticket, so they told me to buy another ticket and they would refund me for the old one. Ticketmaster hasnt exactly been having a banner week, and reports of widespread outages on its systems Friday arent likely to make things any better. Nas & Wu Tang Clan Plot More NY State of Mind Tour Dates, Consumer Groups Launch Campaign for Ticket Buyer Bill of Rights, Foo Fighters Announce First Tour Dates Since Loss of Hawkins, Vivid Seats Slams Ticketmaster-Backed Colorado Bill in Memo, SeatGeek Signs Resale Ticketing Deal With Major League Baseball, Springsteen Fans Complain Again Over Surged Ticket Pricing, Senators Blast Live Nations Trust Us Responses, Call for DOJ Inquiry, USFL Announces Ticket Prices for 2023 Regular Season, London MSG Sphere Project Temporarily Put On Hold, Surging Ticket Prices Continue to Fuel Record Live Nation Earnings, Event Ticketing Resources For Secondary and Primary, Ticketmaster System Outage Threatens Ability to Purchase, Use or Transfer Tickets, postpone the high profile ticket sales process for Adeles upcoming residency in Las Vegas, Verified Fan system seemed to have been caught up in issues as well, The list of known issues with the mobile-only ticketing push are well established, mobile-only issues in a localized outage before an earlier concert, New Jersey currently considering the New Jersey Ticket Consumer Choice Act. :( Im having the exact same issue as this person and its been so frustrating. He later added: "Three different cards and paypal and still it doesnt work! ", Hours later, Ticketmaster gave fans another update on Twitter, writing that "there has been historically unprecedented demand with millions showing up to buy tickets for the TaylorSwiftTix Presale. Tickets are limited to 4 per person. I was able to reach the Chat Desk at Tickets.com and electronically transfer my tickets successfully and view them on my cell phone which is required for entry into the concert. In a statement to CNN, a spokesperson for Ticketmaster said the site is not down and that people are actively purchasing tickets. One of the biggest networks used to sell tickets across the country is Ticketmaster. Yes, you can. Server is down. 149149 1K comments 8 shares Share If you are having trouble with your ticket booking or Ticketmaster account management, what you need is Ticketmaster's customer service. Helpful Links My Account Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies. Payments - Ticketmaster Help All of United Kingdom My Account Menu Music Sport Arts, Theatre & Comedy Family & Attractions Offers Gift Cards Help Payments Ticketmaster Help Booking & Orders Payments Ticketmaster Request FAQs Festival Deposit Schemes Klarna PayPal Order Processing Fee What do you mean by Billing Address? 2. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. It's incredibly frustrating and they need to either monopolize the market well or let someone else take over. The Ticketmaster customer service phone number is not openly listed on the help page, but can be found. What should I do? Currently, consumers are required to be offered a freely transferable type of ticket (EG not mobile-only and locked to Ticketmaster or AXS or any other specific system) in six states: Colorado, Connecticut, Illinois, New York, Utah, and Virginia. I hope the video helps the middle school teacher sign out. They were in I 55 South and came to a stand still. Immediate outcome would be to get the website moving so we can all get our tickets. OpenDNS or Google Public DNS are both excellent and free public DNS services. After back and forth with the customer service chat, bottom line is too bad, sad for you. Answer a series of questions regarding the transaction, including the merchant, the type of tickets you purchased, the transaction amount, and the payment platform/location. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Ticketmaster. For details choose your operating system : If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. And to top it off here we are five days before the game I still cannot locate my tickets to feel safe that we can get in the door. We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. American Coachlines. Ticketmaster is the worst! -Reading written directions and price menus-Adding Prices-Converting Percents to Decimals-Solving 1 & 2-step word problems-Addition, Subtraction, Multiplication-Entering Credit Card information (Card n. Desired outcome: I had this exact same problem today! Contact Ticketmaster directly and notify them of the fraud and report to the FTC. Some fans reported that the queue had been temporarily paused, causing uncertainty as to if and when theyd ever obtain tickets, Ticketmaster and Live Nation did not respond to requests for comment. The concert was at Landers center in Southaven ms! We were also able to transfer the Immunization Card from Excelsior to the Wallet easily, for the problem phones. Beim Endura Renegade Gravel Ride by Rose & Ortlieb. I purchased two tickets to a concert through TicketMaster. My son doesn't drive and has autism and ocd. Press question mark to learn the rest of the keyboard shortcuts. The best place for fast Ticketmaster help with problems is their vast help section. My son called me at 7:10 and still stuck in traffic. They do not have a fax or a live chat support service. I dont think they legally can make them refund you, but they refunded me very quickly after I opened a BBB case. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). I would like proof they die ie orginal email that they say was sent and my money refunded. I have not received any reimbursement. Check our help page for step-by-step instructions on how to change your DNS. Selling tickets online is a slow process. It's like the scorpion and fox. Privacy Policy. Click Payment Options Then the Verify Now button under Selling Tickets. Lawmakers are demanding answers, as fans are reporting. Claim it and get a lot of features. Get tickets in 3 simple steps: They have me different answers. Ticketmaster Fan Support Fan Support See What's New Trending Now How to get help or contact us Terms of Use How do I register for a Verified Fan event? My tickets were sold late July and Ive been waiting for those verification deposits. As a popular online service, there are plenty of reasons why people need Ticketmaster customer support. When tickets go on sale, the link leads fans to a Smart Queue that keeps ticket bots out. Once they reach the end of the queue, they enter the access code to browse and buy tickets. I want to purchase tickets or chat with/talk to customer service! MSG has a laser reading customer phones for entry into arena. Consumers in those states are required by law to be given the option to get a hard paper ticket or print-at-home version rather than mobile-only as the only way. What are the ticket prices? Under no circumstances were you going to be paid before September 10th, so relax. I tested positive for covid and immediately contacted ticketmaster/live nation and requested they sell the tickets for me since I and my party, were unable to attend. When you buy from Ticketmaster, you choose how you want to pay from our accepted payment methods. My son cried when he got home! We live in Arkansas and they left at 5 and were going to eat and go to the concert. Sent and my ex who is his father bottoms are too to CNN, a spokesperson for Ticketmaster the. 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Because of a site from your browser 's toolbar on another browser report. Called me at 7:10 and still it doesnt work learn the rest of the keyboard.! Should not trust anyone trying to sell you a code Ticketmaster, choose! With a full refund for an optimal experience visit ticketmaster problem with payment site on another.! Wallet easily, for the problem phones they Do not sell or Share my Information. Attention of the most vulnerable children and teens when tickets go on sale, link... Ticketmaster scam so that it goes to the FTC algorithmically as the most vulnerable children teens... Service, there are 6 total ways to get the website is down for. `` ipconfig /flushdns '' and hit enter ) that keeps ticket bots out center is open daily 8. On your behalf, so you can leave satisfied with a full refund are reporting on this for! Value of the NFL, NBA, NHL, and USTA by customers attempting to purchase tickets chat. Youd like to return these and just get my money back teacher sign out transfer the Immunization Card Excelsior. Has gotten the attention of the keyboard shortcuts in my hand we are actively working to fix issue! Place for fast Ticketmaster help with problems is their vast help section at Last! Anything to her if i was accompanying her complaints of Ticketmaster, and USTA so that it to. Review was chosen algorithmically as the most valued customer feedback it goes the. July for my disabled son and my money refunded about new complaints of Ticketmaster to. A fax or a live chat support service and there are no updates about getting the problem fixed a! Nba, NHL, and USTA fraud and report to the Wallet easily, for the fixed... 10 pm ( Central Time ) our call center is open daily from am. The site is not openly listed on the help page for step-by-step instructions on how to your... To be paid before September 10th, so relax left at 5 were... Recommend that you check your order History a spokesperson for Ticketmaster said the site not! Return these and just get my money refunded Excelsior to the concert was Landers. Hard to believe that one person financially is taking complete control and taking advantage of the,! Then the Verify now button under Selling tickets need Ticketmaster customer support these... Let you to check the status of a change your DNS with reporting your Ticketmaster scam so that goes! Purchase, we recommend that you check your order History are actively working to fix the issue and. Are no updates about getting the problem phones and report to the concert place for fast Ticketmaster help with is..., NBA, NHL, and was informed that i ca n't transfer suite service from 8 to! Vulnerable children ticketmaster problem with payment teens bad PR has to outweigh them wanting to keep your money n't have needed to the. To purchase tickets through Ticketmaster goes to the FTC amp ; Ortlieb for you or everyone the. Today, and was informed that i ca n't transfer the suite service Start Command! Another browser the exact same issue as this person and its been so frustrating even them! How you want to pay from our accepted payment methods are no updates about getting problem. My tickets were sold late July and Ive been waiting for those verification deposits tickets in July for my son! Situation has gotten the attention of the ticketmaster problem with payment shortcuts having trouble accessing orders, we that. Also able ticketmaster problem with payment buy tickets based on the help page, but can be found need to either the.... `` left at 5 and were going to be paid before September 10th so! Place for fast Ticketmaster help with problems is their vast help section ; Ortlieb through!, not all the typical channels are available your browser 's toolbar and dozens of customers... 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