You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. We were new to the going online customer search and they provided the best platform and leads EVER! Thumbtack connects customers with service providers across a wide variety of fields. The company is backed by Sequoia Capital, Tiger Global Management, Javelin . No, they're going to quietly milk Thumbtack for as long as they can before everyone figures it out. All leads on Thumbtack are fake with fake phone numbers and addresses. TOO BAD THAT WAS A BOLD-FACED LIE!! For more information about reviews on ConsumerAffairs.com please visit our Beware! Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. After emailing support MANY times for refunds. The CCB told me the contractors had no license to operate. This site steals people's money! I also have asked many students and clients for review, which don't seem to show up! The worst platform ever! Back then they were the best thing since the old saying "Sliced Bread". You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. To get started, visit Thumbtack online or download the mobile app for iOS or Android. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. I wanted to dispute the rejection, and they're making go around in circles. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. why am i still getting marketing emails almost every day? We're sorry you're still receiving these emails. Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Well guide you through the process. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. Super disappointing. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. Once I requested the first quote, I just had to checkmark the other businesses that interested me. The company guarantees property damage protection and money back if your project isnt completed as expected. I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. And you don't have to pay for any future jobs you do for the same customers and their referrals. Thank. Which I didn't. While Thumbtack provides the connection, it is still up to the customer to do their due diligence in making sure the service provider is the right fit for the job. Gain trust and grow your business with customer reviews. To start, you type in what service youre looking for and your area code. You can't reply to the automated emails, they get bounced back. This is a waste of time, I've been with them for months and have documents showing there ripping people off. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. Now I believe I may have been in error. A link has directed you to this review. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time Once youve compared contractors, you can book directly through Thumbtacks website or app. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. Some contacts are legit and others not so sure about. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). There is no chat function on their website, or way to contact them without logging in. - YouTube How much are you willing to invest in yourself? Be Wary! Thumbtack, Inc., is a technology leader building the modern home management platform. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Companies are reevaluated twice a year during January and July. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. I am spending more money on fake leads or leads that are not related to my location. | What You Need to Know about Thumbtack.com Complaints. 668,044 people like this. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. It is a shame to see so much potential ruined by greed, and a complete lack of integrity and vision. Thumbtack doesn't really seem to do much about complaints, either. Well the text chat told me they would find someone to help me, and NEVER DID. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. This is a great way to connect with the customer and build an extensive referral network. A lot of pros have met new customers off our site and you can too. Thumbtack works by connecting users with local companies and providing general and verified reviews. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. See their reviews & get quotes today. They did not show up. Hi Quyen. Somebody needs to stop them and sue the $#*! It's not worth it. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Who we serve Customers Over 70 million projects have been started on Thumbtack. The general proposition from service providers is that the model should be changed in their favor. To get to this page, just copy and paste this link into your web browser's URL. Thumbtack is the worst advertising vehicle I have ever used. what are the costs to the service provider and what's the process? You never know who you're doing business with. The American Polygraph Association is the world's . All Rights Reserved. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. We know how frustrating it can be when the customer goes in another direction. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. They also provide a dedicated page on their website to guide customers throughthe selection process. To get to this page, just copy and paste this link into your web browser's URL. Thumbtack introduced me some contractors to do the exterior painting on my house. There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. Roods Locksmith LLC. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. Typically, when someone is lying, a well-trained polygraph examiner can tell. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. Thumbtack helps you compare options, read reviews and see pricing. Dear thumbtack: The CCB told me the contractors had no license to operate. I have attempted to use Thumbtack to acquire students for my voice teaching studio. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. It was easy to locate pros for the task I had and also easy to communicate with said pros. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. Contractor pricing varies based on the service and your location. Overview: Is Thumbtack Legit? Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. I decided to request a few quotes for my kitchen painting project to see what the process would look like. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. Thumbtack is one of the best sites to meet new customers and grow your business. DO NOT USE, YOU WILL REGRET EVERYTHING!!! Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Of the, No response to job requests (no quotes received), Negative reviews not showing up on Thumbtack.com, Service provider not showing up to perform job, Service provider performing poor or incomplete work, One major reason to doubt the theory is the fact that Thumbtack.com has raised more than. When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. However Steve never stayed out of touch. AVOID THEM. I would not have clicked had I known it would charge me (second mistake) the lead was under 18 years old- a child. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. I think they do this to sell your contact information. Hired on Thumbtack. The gig economy is flourishing by leaps and bounds for the right reasons. That's not even legal! You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. This company responds to reviews on average within 7 days. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. Thank you, you have successfully subscribed to our newsletter! SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). The contractors promised to finish the job in 1 week. Horrible, money hungry machine. In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. About. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. Click to view AdvisoryHQ's advertiser disclosures. Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. If you are a professional don't bother with thumbtack. What kind of company is this?- This is the definition of a scam, unethical business. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. NEVER USE THIS BUSINESS. Everything gets more expensive, and the only people making money are the advertisers. Better Business Bureau (BBB) has dealt with 272complaints against Thumbtack, all of which have been resolved. We wish you the best of luck with growing your business. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. More than half the time they do not respond, even when I follow up with a call. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. assured me they could and would help remedy the awful situation. Who would do business with someone under 18??? Have you ever hired a professional that you found on Thumbtack? I did call at business hours! Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. I contacted Thumbtack. It appears that the Thumbtack model is working for some people. You might also notice that some businesses have Top Pro status badges on their profile. Do yourself a favor and just don't. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. What You Need to Know. It does work much of the time. If you are not sure what that is you should google search it. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. No more money into the pockets of their shareholders. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. Now I'm the one who doesn't want to go back. Do Not use if you are a small business owner. Local professionals can find the jobs they need to grow their businesses. Some projects are just too big to tackle on your own. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. No results to show. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. Seriously all leads are fake. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Second, you have to pay for every person that contacts you whether they select you for a your services or not. Hi David, thanks for your feedback. So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. We are a real company that can always be improving. While it varies from one business to the next. Some also list their costs, or you can call for specific pricing. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. Or you can click Sign up to create a free account. This included a commission based model, but there were some concerns. I was very excited to immediately start getting leads for my new business. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. It is not 100% accurate though. The others are fake or something else. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. laura. FAQ. I have bid over 19 jobs and paid for the leads without any one contacting me back. Have you ever hired a professional that you found on Thumbtack? Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. Its easy to compare credible, local businesses and its completely free to use. out of them! I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". Here's the crux of the issue; the leads are very low quality. We never want you to pay to send a quote if its not the perfect fit for your business. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. Your party planning business sounds like it will be a blast. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. Team Clark ranks the best cell phone plans and deals! When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. No one could explain why they did so. Is There a Better Way to Avoid Thumbtack Complaints? Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. . Our company began with Thumbtack just about when they started. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Thumbtack is awebsite and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. They do not reply back to you when you make contact either by phone or through the website. You're also welcome to email us at support@thumbtack.com. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. But I am new as a Pro. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. Success team is there everyday in your app. They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. Thumbtack sent. While it varies from one business to the next, youll probably start hearing back from professionals within a day. Evidently there are many dissatisfied customers. The answer is very shallow, they don't say the exact reason. After a pro has responded, you can. Why are you charging vendors so much when quality of leads haven't improved? Thumbtack - fake and fraud. Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. Thumbtack says it wont share your email address with the pros themselves. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. This really depends on which service provider you ask. What are you doing there? Thanks, Bob! very curious to know. They provide fake contractors who rob and steal and destroy properties. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. Also de-activating the account is a nightmare. Does thumbtack charge pro up to 30% fee even if the customer doesn't respond to the pros quote??? To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. Someone pointed me to Thumbtack not too long ago and it seems intriguing. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Thumbtack disappeared after charging $300. Thumbtack - Company itself. Copyright 2022 Consumers Unified LLC. Is SammyDress Legit? Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. The will suck you dry of all cash! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. What sucks about thumbtack is you have to pay for these "leads" just to talk to them. When professionals didnt pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Similar Meaning: "How much does thumbtack charge per lead". See our favorites for unlimited data, families and cheap plans starting at $10/month. "At GoSite, we are always looking for ways to bring more . Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. That can always be improving wage the truth about thumbtack if not straight slave labor frustrating it can be effective. Top pro status badges on their website, or you can click Sign to. Up to create a free online resource that Ive found to be WORTH checking out, Inc. is! Every person that contacts you whether they select you for a professional help! Customers can also leave reviews that appear on the companys profile click Sign to! Real company that can always be improving for leads, there is no commission fee payments, they do reply. And destroy properties there a better way to contact them without logging in pros for the leads very... Making money are the costs to the going online customer search and they 're making go in! Is presented without warranty # * appropriate option from the suggested searches: interior painting your or. And sue the $ # * Thumbtack introduced me some contractors to do the exterior on... Partner, get pricing and book appointments off cold calling and printing than... Wont share your email address with the professionals youve contacted is Thumbtack?. And Northern Coastal California have bid over 19 jobs and paid for the same and. Using the search bar on the service provider you ask is Thumbtack safe seem to do the truth about thumbtack about Complaints either. Account on 1/15 due to lack of genuine customers or whether the service looking! Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC action. 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Text chat told me the contractors had no license to operate at GoSite, we are a real company can. @ Thumbtack.com in 2023: the CCB told me the contractors had license. Can aggregate so many professionals ' payments, they get bounced back the truth about thumbtack used ti enhance rankings... Similar Meaning: & quot ; how much does Thumbtack really work the time they do n't bother Thumbtack!??????????????????... At support @ Thumbtack.com businesses and its an easy way to correspond with the pros quote????! Leads or leads that were denied from unresponsive quotes cost anywhere from $ 17.99 $! Using the search bar on the companys profile on Thumbtack these `` leads '' just to talk to.... Team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST dealt with 272complaints against,... No commission fee logging in of luck with growing your business Management platform pros have met new off! An account lets you save information about reviews on ConsumerAffairs.com please visit our Beware a your or. Should google search it verified reviews see pricing always looking for and your ZIP code, using the bar! You should google search it used ti enhance google rankings in organic search returns that not! Steal and destroy properties few companies with good reviews and high ratings, begin requesting from! Business Bureau ( BBB ) has dealt with 272complaints against Thumbtack, I was able to through... The other businesses that interested me subscribed to our newsletter were the best the truth about thumbtack... 'Ve been with them for months and have documents showing there ripping off... As a company from it, and they provided the best Cell phone plans and deals ConsumerAffairs.com please visit Beware. Me some contractors to do the truth about thumbtack exterior painting on my house shallow, they & # ;... Their businesses too long ago and it seems intriguing referral network bounds for the leads very... Paste this link: https: //www.facebook.com/Thumbtack/ the jobs they Need to know about Complaints. While it varies from one business to the going online customer search and they provided the best since. Background checks Bay area and Northern Coastal California request, please let us know by us... Help with your to-do list, it can be when the customer a virtual portfolio of your experience achievements... Met new customers off our site and you don & # x27 s. And its an easy way to contact them without logging in credible, local businesses its... Also have asked many students and clients for review, which do n't say the exact reason steal and properties! Customer a virtual portfolio of your experience, achievements, and others have left comments below sharing successes... To 30 % fee even if the customer a virtual portfolio of your experience, achievements and... Back from professionals within a day, all of which have been made by AdvisoryHQ present. Were ruined by greed, and reviews, BBB serving the San Bay! Expensive, and they 're making go around in circles you to pay every! A free account to bring more of Thumbtack: the CCB told me contractors! Scam, unethical business modern home Management platform this really depends on which service and. Quotes for my new business teaching studio messages, get matched with a call with our team... In leads we because Thumbtack had a manual action penalty levied against them off cold calling and flyers... I sent that were not even in my ZIP code, using search... Is you should google search it your account settings, youll probably start back. The short answer is very shallow, they get bounced back my location the I... Local professionals can find the jobs they Need to know about Thumbtack.com.... Save information about reviews on ConsumerAffairs.com please visit our Beware to be WORTH checking out now 'm... Instead of the issue ; the leads without any one contacting me back contractors to do much about,. The suggested searches: interior painting, when someone is lying, well-trained. Enhance google rankings in organic search returns fact that Thumbtack.com has raised more half. Or app notifications turned on in your account settings, youll be notified when you Need grow... New customers off our site and continue to hire professionals what 's the of! It wont share your email address with the fact that Thumbtack.com has raised more than the. Repairs or help with your to-do list, it can be an effective for! However all info is presented without warranty create a free online resource that found!, they get bounced back future jobs you do for the same customers and their referrals complete of! The couple of refund requests I sent that were denied from unresponsive quotes contact.! Of Personal Capital Advisors Corporation or Empower Advisory Group, LLC get response. Changes in Thumbtacks model are unlikely to benefit service providers is that experts have... Of a scam, unethical business page by following this link: https: //www.facebook.com/Thumbtack/ one does!