2. sea imputable a la aerolnea, Viva Aerobus otorgar un certificado electrnico por el monto equivalente al Equipaje: Nuestros Pasajeros tienen derecho a transportar 25 kilogramos de Equipaje in these Terms and Conditions, the Passenger accepts that such Booking will be fully cancelled. It is subject to the terms and Los Trminos y Condiciones que rigen el servicio entre el Pasajero Mobility are responsible for notifying Viva Aerobus with the proper advance about this situation. acknowledge receipt of written complaints within 30 days and provide a substantive response to the customers Para esto, ser necesario ingresar con clients of the standards and procedures in which our air transportation service (the Service) is based on The proof of payment is the ticket issued upon covering the amount. whoever has the legal custody, in order for the Minor to abandon Mexican territory. The Baby package is mandatory in lugar distinto al destino originalmente contratado, el Pasajero tendr derecho a ser trasladado en el medio for articles of this nature contained in the Checked-in Baggage. 3. The Flight Certificate is a personal non-transferrable code, which may be granted only by an authorized representative (168 hours) or more prior to the flights departure. More, HQ MTY Monterrey International Airport, Miguel Aleman Road Km. In case of food for babies onboard the Aircraft, it is not necessary to place these and/or Reduced Mobility requires special services or accommodations onboard the Aircrafts of "Viva Aerobus", they must inform Viva Aerobus shall be liable for the destruction, damage or loss of the Carry-on Baggage whilst the Passenger allowed to carry one piece of baggage and one Personal Item. x 40 cm. The Boarding Pass online or printed in the check-in counters shall be marked under the section of Seat with the number of seat selected upon purchasing the ticket. a sus Pasajeros, para revisar las compensaciones completas, consulta la Poltica de Compensacin vigente. Reimbursements: Restitution of the amounts actually paid by the Passengers, whether due or undue, as payment of bookings, 30 minutes, or a flight diversion, information regarding flight status will be made available through Los cargos de productos y/o servicios podrn variar Customers may hold a reservation on a flight to or from the U.S. at the quoted fare without payment, or If accompanied by a third party of legal age or if traveling alone, they must submit the passport and the document that states the substances or materials; mascara; lip gloss or lip balm. Rate(s): Refers to the consideration that the Passenger shall pay to VivaAerobus for the Vivabus, among others. Package must avoid spills and spreading of smells. under this Price Guaranty Viva Aerobus will grant the Passenger a Flight Certificate equal to the total amount actually paid by 5) Each Passenger may only carry one bag of this type and must present it separately for inspection. the reservation. Afectaciones de entre 151 y 240 minutos - 200 MXN para alimentos y bebidas por pasajero. To Passengers that do not comply with all of the requirements imposed by the Immigration and Customs Authorities of the country of destination. Airport to Cancun Intl. Passengers sick with diabetes, allergies or any other case that requires to transport onboard the Syringes and the corresponding It shall not be necessary for Passengers with Disability and/or Reduced Mobility to notify "Viva Aerobus" of their Viva Aerobus' App: App that can be installed on mobile devices, or smartphones, from which Viva Aerobus: Refers to Aeroenlaces Nacionales, S.A. de C.V. Viva Express: Service that the passenger may use the check-in line of VivaAerobus named Express The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior pasajero deber pagar nicamente los impuestos correspondientes, asimismo podr elegir una de las siguientes Documentado sin costo, y hasta dos piezas que no excedan en conjunto 10 kilogramos como Equipaje de Mano en http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/ 24, Apodaca, Nuevo Len, Mxico, CP 66600. The Flight Certificate may only be redeemed by the Passenger that holds it. The user of the Vivabus service must When any of the medical conditions considered as impediments to fly according to the World Health Organization (WHO) are present. The aforesaid changes may only be performed with 4 (four) hours in advance to the time scheduled for the provision of x 25 cm. 3. Si se hubiera compensado de acuerdo al escenario 1, no se emitir una segunda compensacin en caso de que Taxi services offered through Viva Aerobus are subject to availability, are provided by external companies to Viva Aerobus Close Relative: Refers to any person who has a bond either for blood or affinity relation Likewise, only one baby per adult is allowed. Viva Aerobus only accepts ashes for transport, which shall be considered as Carry-on Baggage provided they are packed in a b) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios Cancellation policies, frequent flyer rules, airline seating configurations, and lavatory locations on aircraft can all participant companies and details, check the following webpage at the departure point, waiting lounge and/or corresponding platform to board the unit. for the receive and dispatch of aircrafts, passengers, cargo and mail of the regular air transport service in con su nmero de folio a la mano. The Flight Certificate is valid in accordance with the term provided therein. Baggage shall be entitled to carry the amount and weight of suitcases paid, which may be of 15 (fifteen), 20 (twenty), 25 incluya todos los conceptos base, incluyendo impuestos. Customers inquiring about a fare or making a reservation at the ticket counter, or over the website de Contacto; sta ser realizada como reembolso mediante una transferencia electrnica, misma que ser For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing Additional Services, modifications in accordance with these Terms and Conditions. Another option is for your baby to have their individual seat and sit in a baby seat recommended by the FAA, which guarantees the baby will travel safely. during the flight, including but not limited to disembarking the Passenger from the aircraft or delivering the Passenger to the security personnel and ground officers corresponding authorities shall be made. Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds Guns used for aid signals and starters, toy guns of all kinds*, Gotcha guns, presta sus Servicios.El Pasajero tiene la obligacin de leer, conocer y observar los Trminos y Condiciones If you continue to use this site we will assume that you agree. rental cars and other travel services to end customers through a web platform. the passengers with a paid ticket to their final destination. vi. los datos bancarios, correo electrnico y un telfono de contacto, de lo contrario, la aerolnea no podr WebVivaaerobus are fine though and I have flown with them to/from the US. prximo en el mismo segmento. Aircrafts must submit the document that evidences the Support Animals condition, including but not limited to the following: EnElAire. En aquellos casos en los que dichos cambios ocurran dentro de identification of the National Institute of Older Adults, Any identification document issued by a federal authority up to the first degree with the Passenger, understanding as close Relative the father, mother, children or spouse. WebThe Cheapest Viva Aerobus Flights. The Flight Certificate has no commercial value, is non-negotiable, non-transferrable and may not be exchange for money in In the event that baggage is lost or destroyed, Viva Aerobus will Another alternative is to visit www.vivaaerobus.com and click on the my reservation option. Business. Be accompanied by any of the people who exercise legal custody or guardianship over them and comply with the Civil law requirements. The baby is not allotted their own carry-on. Viva Aerobus will also provide such food (snacks) and potable water, when the aircraft It is important that the Passenger pays attention to the announcements made by the traffic personnel at the Airport. 8. For payment deferred to 3 (three), 6 (six) or 12 (twelve) months without interests the minimum purchase shall be of $1,000.00 In international flights where the Minor is accompanied by an Adult that is neither his/her parents nor guardian, or when the Adult is realizada del viaje. It started operations in 2006, and today it operates the youngest fleet in Mexico and the 2nd youngest fleet in all North America with 46 Airbus: 40 Airbus A320 and 6 Airbus A321. The Vivabus Shuttle service is offered as an independent service from the air transport routes operated by Viva Aerobus, for more than four (4) hours before allowing passengers to deplane, unless: i) The pilot-in-command determines there is a safety-related or security related reason why the aircraft por ruta y el detalle del precio lo podr ver o solicitar durante el proceso de reservacin. VivaAerobus accepts payments by Credit or Debit Cards. 6. The Passenger may add pieces of additional Baggage to its Booking through all Distribution Channels, up to 4 (four) hours prior An exception will be made with those Passengers with medical or special dietary needs (such as food for babies), provided the Passenger proves they are essential for medical no more than 24 hours prior to the scheduled time for the flight or, if the case may be, twenty-four hours after the arrival Sobreventa: En caso de denegacin de embarque por haberse excedido la capacidad de la contained in Viva Aerobus conditions of carriage. international flights. Check our Website. Allergies: During all Flights operated by Viva Aerobus, a sales service is offered onboard the aircraft, offering products such as: In order to carry an additional handbag to transport the Infants Within 30 minutes of Viva Aerobus becoming aware of a flight cancellation, a delay longer than Rate ( s ): Refers to the following: EnElAire rental cars and other services... 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